Thank you for shopping from balabella.com.
All orders can be returned or exchanged within 30 days of the delivery date.
Return & Exchange Process
Step 1: Please contact our customer service representative at firstname.lastname@example.org to request an exchange/return form.
Step 2: Please follow the instructions on the exchange/return form to pack and ship back the return package.
Normally all of out orders are shipped out within 24 hours, even within several hours.
If you cancel your order before the package is shipped out, we need take a 10% charge for the cancellation fee which includes handling and restock.
Once your package was shipped out, we could not cancel your order and issue the refund. Hope you can understand.
Any questions or doubts, please feel free to email us at email@example.com